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In what circumstance can an agent legally disclose confidential information about a client?

  1. When asked by a friend

  2. With written consent from the client

  3. In a public setting

  4. When the agent feels it is necessary

The correct answer is: With written consent from the client

An agent is legally permitted to disclose confidential information about a client only with the client's written consent. This aligns with the ethical obligations and fiduciary duties that agents have towards their clients, which include maintaining confidentiality. Confidentiality is a cornerstone of the client-agent relationship, designed to build trust and ensure that sensitive information is protected. Without the client's explicit written consent, an agent risks violating legal statutes and ethical standards, potentially leading to legal repercussions or loss of license. The other scenarios—disclosing information to a friend, in a public setting, or based on the agent's own judgment of necessity—do not meet the legal requirements for disclosure and could significantly harm the agent's standing and the client's interests. Therefore, obtaining written consent is the only safe avenue for information disclosure regarding a client.